Jordan: Consultancy – Major Donor Manager, HQ Amman, Jordan

CONSULTANCY - TERMS OF REFERENCE

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions.

Consultancy – Major Donor Manager, HQ Amman, Jordan

BACKGROUND

With a total budget over $1.3 billion, UNRWA’s services encompass education, health care, social assistance, protection, micro-finance and emergency relief. As UNRWA is funded almost entirely by voluntary contributions, it has created a Private Partnerships Division to assist in diversifying its income base amongst the private sector.

The Consultant will sit within the Private Partnerships Division at UNRWA and directly report to the Chief of Private Partnerships, as well as work closely with national committees, fields and programme departments. The position will help UNRWA manage relationships with individual Major Donors as well as High Net worth Individual (HNWI) prospects, and develop the systems to efficiently steward these donors to successful long-term sustainable income.

Description of Duties and Responsibilities

Funding Strategy

· Work with the Chief of Private Partnerships Division (CPPD) to establish funding goals for a portfolio of Major Donors, each with the capacity to support UNRWA’s work at the $5,000+ per annum level;

· Monitor and analyse philanthropic trends and advise on Major Donor engagement strategies to enable UNRWA to prepare and strategically position themselves for future opportunities, particularly in the Middle East;

Prospect Identification

· Identify, research and profile all Major Donor prospects, from UNRWA’s existing donor database and networks, as well as high net worth prospects creating a strong pipeline of high value donors, particularly in the Middle East

· Work with CPPD and relevant colleagues to develop donor development plans including innovative and clear solicitation strategies for key Major Donor prospects;

· Oversee accurate database record of major donors and prospects and maintain pipeline;

· Work with UNRWA National Committees to assign regional Major Donors and prospects to National Committee teams;

Cultivation, Solicitation and Stewardship

· Engage UNRWA’s current and lapsed Major Donor supporters and develop and implement development plans to move supporters towards giving at a higher level;

· Provide personalised acknowledgement of all major gifts received by the organization from private individuals, building loyalty of supporters to UNRWA;

· Develop clear, compelling presentations, proposals, and reports tailored to individual Major Donors and prospects;

· Ensure tasks are properly prepared and are delivered within agreed timeframes from first meeting/contact with prospects;

· Keep accurate records of all meetings and communications with donors;

· Establish a robust donor development plan for each Major Donor, including elaborating recognition strategies, site visits, and planning and reporting procedures to optimize income growth and donor satisfaction;

· Support the involvement of the CPPD and Director, External Relations and Communications in high-level Major Donor solicitation and relationship management with briefing materials, agendas, background research and appropriate follow-up.

Essential Qualifications and Experience

· University degree from an accredited educational institution in fundraising/marketing, business or public administration, communications or relevant field;

· A minimum of five year track record in securing donations from major donors and high net worth individuals in the nonprofit sector or with UN organizations; with demonstrable experience of partnership development;

· Strong knowledge of the principles and practices of major donor fundraising;

· Experience of working with HNWI’s and Major Donors in the Middle East;

· Understanding of Philanthropy, particularly in the Middle East, USA and UK;

· Understanding of international development issues, the situation of Palestine refugees essential;

· Excellent command of verbal and written English and Arabic.

COMPETENCIES

· Client Orientation: Consider all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Identifies clients’ needs and matches them to appropriate solutions;

Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of product or services to client;

· Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;

· Communications: Effectively presents thoughts and ideas, including complex technical concepts, in a clear, concise, and readily understood manner, both verbally and in writing. Listens to and acknowledges others’ perspectives and views

· Creativity: Actively seeks to improve programmes or services; thinks “outside the box”; Takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches;

· Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts; joint responsibility for team shortcomings;

· Accountability: Takes ownership for all responsibilities and honors commitments; Delivers outputs for which one ha responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;

DESIRABLE QUALIFICATIONS

· Proactive and action-oriented personality; strong sense of pace and urgency;

· Technical skills in the complete fundraising cycle: e.g. market research, strategy development; budgeting and donor relationship management;

· Strong interpersonal skills and an ability to interface professionally with high net worth individuals. Must be sensitive to donors’ interests and possess a thorough understanding of the development process;

· Excellent organizational skills, an ability to work independently with minimal direction, and an ability to work well with others;

· Results-oriented, project management and planning skills, as well as the ability to bring donor solicitations and proposals to successful closure;

· Excellent computer skills, including Excel, Word, and PowerPoint.

CONDITIONS OF SERVICE

· The duration of the consultancy is 11 months, based in Amman.

· Remuneration will be based on an annual P3 ICSC salary, and will depend on the qualifications of the successful applicant.

APPLICATION PROCESS

Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org, clearly indicating the title of this consultancy “Major Donor Manager” in the subject line of the message. The deadline for submitting applications will be after 3 July 2017. Late applications will not be considered.**

UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.

5 June 2017

Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org, clearly indicating the title of this consultancy “Major Donor Manager” in the subject line of the message. The deadline for submitting applications will be after 3 July 2017. Late applications will not be considered.**

UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.