Country: Jordan
Closing date: 30 Jun 2017
TERMS OF REFERENCE
UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions.
Consultancy – Salesforce Database Manager, HQ Amman
DESCRIPTION OF DUTIES AND RESPONSIBILITIES
• Manage and administer UNRWA’s Salesforce database including new user setup and existing user security and settings management, object and field creation and edits, and page layouts and design;
• Manage relationships with external suppliers (including web, email and payment providers) and internal stakeholders (including the Information Management Services Division (IMSD)) to inform the data strategy and database development and secure the smooth delivery of database services through Salesforce. Ensure the technical maintenance of Salesforce, liaising with external suppliers as necessary;
• Identify opportunities for using insight and data within Salesforce more effectively to improve database marketing for Individual Giving programme;
• Keep up to date with current Salesforce developments and consider if they can be applied to UNRWA. Provide expertise on Data Protection legislation and ensure compliance with legislation and best practice. Raise the profile of data protection issues regularly. Develop and deliver comprehensive induction and ongoing training and associated ‘How to’ documentation for Salesforce users at UNRWA. Audit the database regularly to ensure data is clean, accurate and that staff are following procedures for data entry and management;
• Be responsible for data selections for fundraising activity to support increased income generation and supporter retention, ensuring data selections are planned and organized effectively across fundraising;
• Advise fundraisers on selecting data and undertake data selections. Work with fundraisers to support the development of long term sustainable supporter journey planning. Manage the import and export of data to and from external suppliers including web, email and payment providers;
• Lead on data analysis and in developing and implementing reporting tools, produce regular management information and campaign evaluation data. Ensure that data and income are reconciled between Salesforce and UNRWA’s Contribution and Finance records.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE
• A Bachelor degree from an accredited educational institution in Information Technologies, Business Administration or a related discipline;
• Certified Salesforce Administrator;
• Minimum four years of experience configuring, testing, documenting and supporting the Salesforce Customer Relationship Management (CRM) and proven experience in a global fundraising environment working with donors and suppliers;
• Thorough understanding of Customer Relationship Management (CRM) systems and Salesforce in particular. Thorough understanding of fundraising systems integration including payment gateways, email platforms and strong knowledge of Microsoft Office 365;
• Excellent command of written and spoken English.
DESIRABLE QUALIFICATIONS
• Arabic language would be an advantage.
COMPETENCIES
• Applying Technical Expertise;
• Analyzing;
• Learning and Researching;
• Planning and Organizing;
• Following Instructions and Procedures.
CONDITIONS OF SERVICE
• The consultant will be based in Amman;
• The duration is 11 months;
• Remuneration for this consultancy is $4,000 per month depending on qualifications and experience.
HOW TO APPLY
Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org clearly indicating the title of this consultancy “Salesforce Database Manager” in the subject line of the message. The deadline for the submission of applications is 30 June 2017. Late applications will not be considered.
UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.
How to apply:
HOW TO APPLY
Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org clearly indicating the title of this consultancy “Sales force Database Manager” in the subject line of the message. The deadline for the submission of applications is 30 June 2017. Late applications will not be considered.