Lebanon: ICT Service Desk Assistant

i)

Acts as a single point of contact for all incoming service desk requests; logs all incoming service desk requests to the service desk system;

ii)

Maintains a log of the ICT forms requesting ICT services and open tickets; assigns forms to ICT Service Desk staff and files these forms;

iii)

Registers calls received from maintenance vendors and coordinates maintenance visits either through phone calls or opening tickets over the internet;

iv)

Produces monthly reports and statistics from the service desk system;

v)

Follows up on pending service desk tickets with users, updates them with progress and follows up with the ICT service desk team on pending requests;

vi)

Contacts vendors for ICT service requests of maintenance and for the purchase of consumable ICT supplies;

vii)

Receives and sorts incoming mail; informs the supervisor/s of items of special interest; locates and attaches reference background material; distributes to staff members as appropriate; makes photocopies of material required; classifies and files documents and dispatches mail;

viii)

Monitors the schedule/s of supervisor/s and arranges for meetings and appointments; screens visitors and telephone calls for supervisor/s; brings forward matters to the attention of supervisor/s including deadlines and pending matters and handles routine correspondence, as required;

ix)

Performs such other duties as may be assigned.

If you have the skills and experience required above, and want to make an active and lasting contribution to improving the lives of Palestine refugees, then register on http://jobs.unrwa.org by creating a personal profile and completing the UNRWA Personal History Form; it is the responsibility of the candidates (internal and external) to make sure that their Personal History Form is duly completed with the needed information before they apply as amendments to the Form will not be accepted after the deadline of the vacancy announcement. Only applications received through this website will be considered and the system will not allow applications after the deadline. Please note that UNRWA only accepts degrees from accredited educational institutions. Candidates may also be invited to take a technical exam in order further evaluate their qualifications for the post. Due to a high volume of applications received, only short-listed applicants will be contacted –“سيتم الإتصال فقط بالأشخاص الذين تنطبق عليهم متطلبات الوظيفة”. The United Nations does not charge a fee at any stage of the recruitment process. The United Nations does not concern itself with information on bank accounts. For further information in how to apply for a post, please visit the following link: https://www.youtube.com/watch?v=JreyKoXXKEA&feature=youtu.be

For any queries please send an email to: recruitmentquestions@unrwa.org. Please apply as requested above, do not send your CV To this email address, all cvs sent to this email address will be automatically ignored. يرجى تقديم الطلبات حسب التعليمات اعلاها وعدم ارسال السيرة الذاتية الى هذا البريد الالكتروني, سيتم تجاهل السير الذاتية التي ترسل الى هذا العنوان تلقائيا. or contact the recruitment unit on 009611830403.

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