CONSULTANCY - TERMS OF REFERENCE
UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions.**
Consultant – Virtualization Administrator, (Local)
BACKGROUND
UNRWA has signed a Memorandum of Understanding (MoU) with United Nations International Computing Center (UNICC) that aims to enhance livelihood and human development opportunities to Palestine refugees in Gaza.
United Nations International Computing Center (UNICC) is a UN agency that provides IT services to other UN agencies on a cost recovery basis.
UNRWA Information Management and Technology Department (IMTD) is seeking a Virtualization Administrator to be part of the team supporting the ICC shared services infrastructure operations and ICC’s customers managed infrastructure (OPBO - Infrastructure Operation group) who is responsible for daily activities involving the ICC virtualization infrastructure management such as monitoring, configuring, troubleshooting, and deploying related subsystems/components.
The consultant will report administratively to Head Information Technology Service Centre at Headquarter Gaza and technically to United Nations International Computing Center (UNICC).
Description of Duties and Responsibilities
- Provide technical support to the ICC virtualization Infrastructure’s users (host virtualization, connectivity, performance, troubleshooting, etc.)
- Administer the ICC’s Virtualization Infrastructures’ systems
- Perform installations and maintenance of VMware ESXi, Microsoft Hypervisor, and OVM/OLVM.
- Support the daily monitoring, reporting, alerting, and troubleshooting of complex virtualization environments
- Create and maintain detailed technical and graphical documentation as needed
- Develop/update tools and scripts to improve and automate the administration of the virtualization operations
- Provide on-call rotation-based support outside of business hours**
- prepare technical documentation.**
- Perform other duties when required
minimum Qualifications and Experience
· A university degree from an accredited educational institution in Computer Science, Information Technology, or related discipline
· Minimum 5 years of experience in administering and troubleshooting VMware 6.x/7 infrastructure including ESXi, vCenter, Horizon View, VSAN, and other related technologies.
- Hands-on experience with Microsoft Hyper-V, SCVMM, and OracleVM/OLVM (KVM)
- Proved experience with host integration activities as per storage market leaders’ best practices
Knowledge of Hyper Converged Infrastructure or Software Defined Storage solutions
Knowledge of Linux and MS Windows Operating Systems and Windows Clusters administration including storage multipath implementation and configuration
Good understanding and knowledge of networking technologies (Ethernet, Routing, ARP, TCP/IP, LACP, etc.)
Experience in shell scripting and automation tools (PowerShell, Perl, Bash, Python, Ansible…)
· knowledge of Veeam Management Pack for System Center
· knowledge of vSphere Replication, SRM, vCloud Director, vRealize and other related technologies.
· Experience supporting HPE Blade/Rack systems and HPE OneView.
· Fluency in spoken and written English.
COMPETENCIES
· Teamwork and conflict resolution skills.
· Strong analytical and problem-solving skills
· Excellent written and verbal communication skills, interpersonal and collaborative skills.
· work effectively with minimum supervision.
· work under pressure and with minimum supervision.
· action oriented and committed to achieving outcomes
· write documentation and reports.
· Willingness to learn on the job.
dESIRABLE QUALIFICATIONS
- VMware, Microsoft Hyper-V and Linux.
- Storage/Backup vendors’ certifications
- ITIL
CONDITIONS OF SERVICE
· The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds.
· Remuneration for this consultancy will depend on the qualifications and relevant experience, with 1,600 USD monthly salary.
· The incumbent can be in any of UNRWA fields of operations (Gaza, Jordan, Lebanon, Syria, or West Bank).
· Overtime can be paid based on specific terms and conditions and should be pre-approved by the team leader.
APPLICATION PROCESS
Applicants should submit a cover letter and CV or UN Personal History Form clearly demonstrating the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org indicating the title of this consultancy “Virtualization Administrator” and field (area)/country of the candidate in the subject line of the message. The deadline for the submission of applications is 27 April 2021.
UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for interview will be contacted. UNRWA is a non-smoking environment.
21/04/2021
How to apply:
APPLICATION PROCESS
Applicants should submit a cover letter and CV or UN Personal History Form clearly demonstrating the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org indicating the title of this consultancy “Virtualization Administrator” and field (area)/country of the candidate in the subject line of the message. The deadline for the submission of applications is 27 April 2021.