CONSULTANCY - TERMS OF REFERENCE
UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions.
Consultants – 2 Registration Officers, Beirut - Lebanon
BACKGROUND AND PURPOSE
UNRWA’s Refugee Registration Information System (RRIS) holds active files of approximately 5.7 million Palestine refugees and 0.7 million other service eligible persons. These files include individual registration records that are organized under family ledgers with digital documentation materials dating back to pre-1948 Mandatory Palestine. The registration records constitute the master database for the Agency’s management of serviced populations across its programmes such as health, education and relief services. The associated documentation materials constitute a valuable historical archive, attesting the trajectories of Palestine refugee life from the time of their dispersal up to the present.
UNRWA is now embarking in a major project aimed at modernizing its RRIS in line with updated international standards for civil registration. The new system will reorganize individual registration records following a rights-based and person-centred approach to ensure unhindered, secure and protected access to UNRWA’s services. The new system will also ensure refugees across several generations are correctly linked to their historic family files which will be made publicly accessible through an integrated online platform. As part of the RRIS modernization project, UNRWA is seeking the services of 2 Registration Officers who will be responsible for reorganizing individual registration records, verifying family trees and linking documentation materials over the last 70 years.
Description of Duties and Responsibilities
With guidance from the Head of Refugee Registration and Eligibility Services, the incumbents will work under the supervision of the Senior Refugee Registration Information System Officer on the following tasks:
· Overseeing Registration Assistants in retrieving, checking and reorganizing RRIS individual registration records;
· Ensuring Registration Assistants are able to perform their tasks based on established guidelines and providing them with needed clarifications and support;
· Ensuring that any rectification of inaccurate registration information is supported by relevant documentation materials;
· Reviewing and approving RRIS transactions initiated by Registration Assistants to establish family trees;
· Ensuring that individual registration records are correctly linked to documentation materials pertaining to their family history;
· Producing weekly progress reports and promptly alerting the supervisor(s) of any setback;
· Performing other duties as may be assigned by the supervisor(s).
minimum Qualifications and Experience
· Post-secondary diploma in business and office practice or other related discipline;
· At least 5 years of relevant work experience;
· Knowledge and ability to operate computer software used by the Agency;
· Good command of spoken and written English and Arabic.
COMPETENCIES
· Leading and supervising
· Appling technical expertise
· Planning and organizing
· Detail and quality orientation
· Adapting and responding to change
CONDITIONS OF SERVICE
· The incumbents will be based in Beirut;
· The duration of the consultancy is 11 months with possibility of extension subject to availability of funds;
· Remuneration will be set at 1,187.60 USD per month;
· One and a half day annual leave per month.
APPLICATION PROCESS
Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org clearly indicating the title of this consultancy “**Consultancy – Registration Officer**” subject line of the message. The deadline for the submission of applications is 23 February 2021.
UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified and experienced female candidates. Only those applicants short-listed for interview will be contacted. UNRWA is a non-smoking environment.
7 February 2021**
How to apply:
APPLICATION PROCESS
Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via consultancy@unrwa.org clearly indicating the title of this consultancy “**Consultancy – Registration Officer**” subject line of the message. The deadline for the submission of applications is 23 February 2021.